At Workshop, we prioritize customer satisfaction and aim to deliver an exceptional shopping experience. If for any reason you're not completely satisfied with your purchase, we offer a clear and flexible returns and exchanges policy.
Return Period
You may return or exchange products within 30 calendar days from the date of receipt.
Return Options
- Exchange for another item of your choice
- Full refund
Return Process
For returns within Greece
Inside the product package, you will find the return form along with detailed instructions. Please follow the guidelines to complete the return process.
For international returns
You can contact our customer support team or submit a return request through our website. Shipping fee for returns within Europe is 22€.
Exchange Shipping
Once we receive your parcel and complete the processing, we will ship the replacement item. You will be notified via email regarding the progress of your exchange.
We offer a 30-day return policy. You may request a return within 30 days of receiving your order, provided that the item meets our return conditions below.
If you decide to return an item because you have changed your mind or no longer wish to keep it, the €22 return shipping cost will be deducted from your refund when using our return shipping service.
Once we receive and inspect the returned item, we will issue your refund. The refund will include the original standard delivery cost paid for the order, where required by applicable consumer protection law. Any additional amount paid for an upgraded or express delivery option is non-refundable.
If the item is defective, damaged, incorrect, or does not correspond to the product ordered, please contact us before returning it. In such cases, we will cover the return shipping cost and no €22 return shipping fee will be deducted from your refund.
All returned items must meet the applicable return conditions described below.
This 30-day return policy is provided in addition to, and does not limit, any mandatory consumer rights that may apply under applicable law.
Return Conditions
To be eligible for a return or exchange, the product must:
- Be in its original packaging
- Include all tags and labels
- Be in excellent, unused condition
- Be carefully packaged to prevent damage during transit
- No labels should be placed directly on the product box – use external protective packaging
We reserve the right to decline returns or exchanges that do not meet these conditions. If the product or packaging shows signs of damage or wear, the return may not be accepted. If the product box is not in good condition, an additional charge may apply based on the size of the box
Processing Time & Refunds
- Returns are processed within 1 to 3 business days.
- Refunds are completed within up to 10 business days, depending on your payment method and bank.
During peak periods, the full process may take up to 21 business days.
Contact
If you have any questions or need assistance regarding returns and exchanges, you can contact our team.
